Complaints Policy

We always endeavor to provide the best service for our customers 😀 However, on rare occasions, we recognize that there may be time where our customers may not be completely satisfied 🙁

To ensure that we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of your house/belongings move, please carry out an inspection to ensure everything has been carried out to our usual high standards.

Complaints Procedure

In the unlikely event that there is anything that you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0114 237 3774, or write to us at 143 Lupton Road, Sheffield. S8 7NF. Alternatively email us at and we aim to respond to you within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

We're a Which? Trusted Trader (logo)

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted Traders in the first instance on 0333 241 3209.

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